Refund policy
At HomeVella, customer satisfaction is important to us. We want you to feel confident when purchasing from our store. This Return & Refund Policy explains the conditions and procedures applicable to returns and refunds for purchases made through homevella.site.
30-Day Return Policy
We offer free returns within 30 days of receiving your order.
To request a return, please contact us at support@homevella.site within 30 days of the date your order was delivered.
To help us process your request efficiently, please provide:
- Your full name
- Order number
- Email address associated with the order
- The item you wish to return
- The reason for the return
Where appropriate, we may also request photographs of the product, packaging, or damage to help us evaluate your request.
Return Eligibility
To qualify for a standard return, the product should generally:
- Be returned within the 30-day return period;
- Be in substantially the same condition in which it was received;
- Include its original components and accessories, where applicable; and
- Be accompanied by proof of purchase or the relevant order information.
Products showing damage caused by misuse, improper handling, unauthorized modification, or normal wear and tear may not qualify for a return or refund.
Free Returns
Eligible returns made within our 30-day return period are provided free of charge.
Please contact our customer service team before sending any product back. If a physical return is required, we will provide the applicable return instructions.
Products returned without prior authorization or sent to an incorrect address may experience processing delays.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact support@homevella.site as soon as reasonably possible.
Please provide your order information and clear photographs showing the issue where applicable. Once reviewed, we will work with you toward an appropriate resolution, which may include a replacement, return, or refund.
Refunds
Once an eligible return or refund request has been approved, refunds will generally be issued to the original payment method used for the purchase.
Although we process approved refunds as promptly as possible, your bank, credit card provider, or payment processor may require additional time to post the refund to your account.
Original expedited shipping charges or other optional paid services, if any, are generally non-refundable unless required by applicable law or the refund results from an error on our part.
Order Cancellations
If you need to cancel or modify an order, please contact us as soon as possible.
We cannot guarantee that an order can be cancelled or modified once it has entered processing, fulfillment, or shipment. If cancellation is no longer possible, you may request a return after receiving your order in accordance with this policy.
Contact
Questions regarding returns or refunds can be directed to:
HomeVella
Email: support@homevella.site
Phone: (902) 555-0196
Address: 78 Cameron Crescent, East York, ON M4G 2A3, Canada