Shipping Policy

Last Updated: September 7, 2026

At HomeVella, we aim to make delivery simple and transparent. This Shipping Policy explains our shipping services, estimated delivery times, and procedures for orders placed through homevella.site.

Free Worldwide Shipping

We provide free standard shipping worldwide on orders placed through our website.

There is no minimum purchase requirement for our standard free shipping service unless otherwise clearly stated during checkout.

Estimated Delivery Time

Our standard estimated delivery timeframe is:

7–10 days

Delivery time begins after an order has been successfully processed for shipment.

Please note that delivery estimates are provided in good faith but cannot be guaranteed. Actual delivery times can occasionally be affected by:

• Carrier or transportation delays
• Customs processing
• Severe weather
• Public holidays
• High-volume shopping periods
• Remote delivery locations
• Incorrect or incomplete shipping information
• Circumstances beyond our reasonable control

Order Processing

After you place an order, it will be prepared for shipment. Once available, relevant shipment or tracking information may be sent to the email address provided during checkout.

Please ensure that your contact and shipping information is accurate before submitting your order.

Incorrect Shipping Addresses

Customers are responsible for providing complete and accurate shipping information.

If you notice an error in your delivery address after placing an order, contact us immediately at support@homevella.site.

We will attempt to assist where possible, but we cannot guarantee that shipping information can be modified after an order has entered fulfillment or has been handed to the carrier.

International Orders

Because we ship worldwide, international shipments may be subject to customs procedures, import regulations, taxes, duties, or other requirements imposed by the destination jurisdiction.

Any charges imposed by local authorities that are not collected during checkout may remain the responsibility of the recipient, except where applicable law requires otherwise.

Delayed Orders

If your order has not arrived within the expected delivery period, please contact our support team with your order number.

We will review the available shipping information and assist you in determining the status of your shipment.

Lost or Damaged Shipments

If your order appears to have been lost during transit or arrives damaged, please contact us promptly.

For damaged deliveries, photographs of the package and product may help us investigate the issue and provide an appropriate resolution.

Contact Us

For shipping-related questions:

Email: support@homevella.site
Phone: (902) 555-0196

HomeVella
78 Cameron Crescent
East York, ON M4G 2A3
Canada